Privacy policy
Last updated November 12, 2026. This policy covers stayfreshcommercial.com. Orders placed on stayfreshfreezedry.com are covered by that site’s privacy policy.
Who we are
This site is run by Stay Fresh Technology LLC, 8412 Regis Way, Los Angeles, CA 90045, USA. Contact us about privacy at info@stayfreshfreezedry.com or (424) 420-7534.
What we collect
What you send us. When you request a quote, we receive what you enter: your name, business, email, phone or WhatsApp number, country and postal code, what you plan to use a freeze dryer for, the machines, quantity, voltage and timing you’re considering, your message, your preferred contact method, and whether you agreed to be contacted and to receive marketing email. If you email or call us, we receive what you share.
Technical information. With a quote request we also record the page you sent it from, the page your visit started on (including any campaign tags in its address), the site that referred you, your browser’s user agent and the country your connection appears to come from. Our hosting provider, Cloudflare, processes connection data such as IP addresses to deliver the site and protect it from abuse. This site doesn’t use advertising cookies or tracking pixels. If we use Cloudflare Web Analytics, it measures visits without cookies.
How we use it
- To answer your request, prepare quotes and follow up on them.
- To provide technical support and honor warranties.
- To send freeze-drying tips and offers by email, only if you opted in. Every marketing email has an unsubscribe link.
- To keep the site secure and working.
Where the EU or UK GDPR applies, we rely on the steps you ask us to take before a purchase, on your consent for marketing, and on our legitimate interest in running and securing the site.
Who we share it with
We don’t sell personal information, and we don’t share it for cross-context behavioral advertising. We share it only with providers who help us run the business: Cloudflare for hosting and email delivery, our customer-relationship and email tools, and, if you buy, payment, freight and customs providers who need it to complete your order. We may also disclose information when the law requires it.
How long we keep it
We keep inquiries and customer records for as long as we need them to serve you, support your machine and meet tax and legal obligations. Ask us to delete your information and we will, unless we must keep it by law.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, and you can withdraw consent to marketing at any time. Depending on where you live, including California and the EU and UK, you may have further rights, such as to object to processing or to complain to a data protection authority. Email info@stayfreshfreezedry.com and we’ll respond within the time the law requires.
International transfers
We are based in the United States. If you contact us from elsewhere, your information is processed in the US.
Children
This site is for businesses and adults and isn’t directed at children under 13. We don’t knowingly collect their information.
Changes
If we change this policy, we’ll update the date at the top of this page.